Geolocation issues - Failure to geolocate - Outside of the state message

When a geolocation attempt fails, we are unable to determine your location.

What can I try to resolve this?

  • Make sure the Wi-Fi is turned on at all times for geolocation to work. You can connect via ethernet cable on a computer, or connected to cellular data on a mobile, but Wi-Fi must be on.
  • Check the surrounding Wi-Fi networks. The more networks close to you the better. If you only see one or two other networks in range, this could be the reason geolocation is failing. In that case, try testing different areas of your home.
  • Check that your computer's privacy settings have location services enabled.
  • Try completely uninstalling our software, then reinstall it. If there are any pop-ups asking for permission to access your location, please accept them.
  • Power down your network equipment and restart it.

If you are using a mobile device, further assistance can be found here.


Was this article helpfull?

Related Help Articles